On June 17, 2024, I booked a trip for my group of five in a 6 seater VW Caravelle. I paid a deposit ($38.06) and intended to book two additional trips, but the website (THANKFULLY) wouldn't let me put in the correct destination(s) for either of the additional trips... and that's when I came across all of the online reviews for Taxicode. In my booking, I had filled out the luggage section - clearly describing my group's luggage situation/number of bags, and, also, asking for confirmation that the vehicle I booked, and the ones I intended to book, were large enough for my group and luggage. Taxicode never responded to my questions, but went ahead and sent a booking confirmation for a 6 Seater MPV/SUV. At the bottom, in small print it stated: "Your vehicle(s) allows for up to 6 passengers and up to 3 medium sized suitcases. If you have a large amount of luggage please reply to this email before travelling to ensure the appropriate vehicle is provided. If you have more luggage than the vehicle you have requested on the day you may be charged extra." I immediately responded to the booking confirmation email and also contacted them AGAIN on their homepage's "Complex journey" link to seek for answers to the vehicle size and luggage capacity. They never responded. I'm so glad I saw Trustpilot and other review sites who shared their dreadful tales - people who paid only for the drivers not showing up, leaving them stranded, receiving no refund, etc., and left to find alternative transportation. On June 28, I cancelled the trip. Upon cancellation, I emailed twice asking when I'd receive the refund. Taxicode's response was vague and "per our website rules," but never stated anything more and didn't tell me that they weren't intending to refund me anything AND then proceeded to charge my credit card for an additional $47.23 (the day after cancelling)! After my fourth attempt at getting a response, Taxicode "offered" to give me credit for a future trip! My card is now blocked so they can't access it, and I have filed a dispute with my credit card company to handle this situation. "Thank you!" to this community for saving me and my group from using Taxicode and potentially losing even more money. I will never do business with them ever again.