I feel totally stupid about having been scammed by this company. The CV that they created was basically a copy of the one I provided to them but pasted into a different template and bulleted differently. It proved to be totally ineffective in comparison with what I was using previously and generated ONE interview within four months or so. I referred it to them but was told that I was outside of my consumer rights window and therefore they would not be refunding me. Moreover the person who wrote the CV just added two three different words to the original document and nothing else. Despite the fact that their web site advertises that they would make up to three major amends they refused to do any whatsoever. Please save your money and create your own document as opposed to paying to an easy money making machine. You can download a CV template from pretty much any web site on the internet. There is also plenty of free advice on how to word things in terms of achievements and value add and structure of the document. Please do not do what I did! I felt that they sent emails using bot names and adapt patronising attitude when you refer issues to them. Please, please, please avoid! They have made me feel like a ripped off fool...and I guess I deserve it. Extract from how they tried to help me with strongly advising how I should feel about them: 'I also don’t want to see any more references to TCVS or myself not being “decent” or not helping you when I have been in constant communication and am offering you extensive advice and access to the VCC worth £99.99. I would like to highlight that you keep referring to the CV being not what you paid for... the service was fully delivered and you had 30 days to let us know otherwise and have 14 days from first draft to have unlimited amendments completed. I am not helping you under our 100% money back guarantee or our 100% satisfaction guarantees. You are not eligible for these guarantees.' 'Thank you very much for your email. I really wish you would try to understand the assistance I am trying to provide. It truly is becoming impossible to help you when I am having everything rejected or thrown back at me. In terms of achieving 1 interview request - that is fantastic as the CV is passing through the ATS or you would never have even achieved an interview in the current climate if it wasn’t. ' 'Thank you for your email, I hope that you are well. In terms of the email below, I don’t want the tone to be lowering and for our relationship to break down as I will not be able to assist you. If you want for me to assist you then you don’t need to keep trying to challenge me or my advice… if you don’t want my advice then don’t come to me for help.' 'When it comes to a job search, the CV is not the main aspect – especially at the moment. The CV is perfect, I will be giving you 1 months access to our Virtual Career Centre so that you can learn more about how to tackle the unadvertised job market, establish your routes to market and also gain the contact details of decision makers in companies so that you can conduct direct applications.' Above are quotes from their professional communication.