We had a really great experience of Taylors in Torquay. We were moving area and had our offer accepted on a large house that had been a care home until recently, which we hoped to use as a therapy and group training centre and do Airbnb in between courses, while accommodating both an elderly mother and student daughter in a downstairs 'owner's flat'. We were initially shown round by Glenn, the local branch manager, and on the five or six occasions we had to go down to the house again - to show round builders, the surveyor and have other meetings that had to be conducted at the property - he always attended himself, full of helpful suggestions and happy to give us local contacts. Sadly, the purchase had to be aborted because of the onset of the Covid-19 crisis. We can't conceive an outcome in which people will be travelling or mingling freely even within several years, and so the business idea that seemed cast iron only a few weeks ago, and was going to finance the whole scheme, has had to be shelved. When we contacted Taylors to explain this, Steph (who was in charge of the office while Glenn was on Annual Leave) couldn't have been more helpful and efficient. As soon as he was back, we also heard personally from Glenn. They were both very understanding of our decision. We would not hesitate to deal with this firm in the future, and recommend them highly.