These people have a receptionist who means well but she either doesn't pass messages on or the smartshop team couldn't be bothered. I am still waiting for a technical call to be returned from over a month ago. The receptionist assures me that she has passed the message on... I have ordered goods that have not arrived and e-mails have gone unanswered and phone calls not returned. Three calls on Friday, three on the Monday and five follow up calls today. The calls today may seem a little excessive but if i leave it to them, nothing happens, so it is now a case of calling every few hours. I am statring to get the impression that this is a one man band operating from their bedroom who have employed an answering service who is apologetic but just gives you the same old speil rather than doing anything about it. I won't be rude to her, as it is not her fault but when you have an issue to resolve and somebody just quotes you the company rhetoric chapter and verse, it makes things far worse. When this company works, you cannot fault it. Goods arrive quickly. But heaven help you if you need to contact them when there are problems. Avoid at all costs.