Firstly received a double dimmer that had already been fitted as cable was still inserted into switch and paint around edge. Secondly spoke to a person next morning who said that shouldn't of happened but they were the last two in stock and more would be in the next day (Friday) and she would make a note on my account for somebody to ring on the Friday to let me no what was happening , as the job was due to be finished on the Thursday. Friday arrived and no call, by this time customer is blowing a gasket which is heading my way!!! Still no call ! I took it on my self to recall, speaking to a different person from the day before who said she could not help me as "she didn't deal with that but should would get some body to call me when someone was free." 6hrs later and not even a message never mind a call. So were does that leave me, not in a very good place with a customer who is not very impressed as to when she is to expect a new switch and me having to chase up a switch that should of been new when delivered and still non the wiser as to what is happening. Let's not get started on the time and money that I have lost. A very unhappy disgruntled customer :((