The worst service I have ever experienced. I have send my laptop for repair 4 weeks ago. After 3 weeks I've contacted them just to find out they are unable to repair my laptop - if I wouldnt call I wouldnt even know! Unfortunately I need to leave the country and I have explained that to them that I need the voucher for writing off my laptop ASAP. A week ago they said it will take 5-7days. Its 7th day today and voucher has not arrived. Went to the store they cant help me, phoned the service line while speaking to rude advisor who as well said they cant do anything. How they can issue the voucher and not able to speed things up even tho they have failed their 7 days promised repair?! By 3 weeks. Do not buy any insurance from this service!!!