Please avoid using this company if at all possible. They are dishonest and untrustworthy. Absolutely appalling service - if I could give it negative stars I would. 1 star is far too good for this company. I purchased a fridge freezer which turned out to be faulty. I was told I would receive a full refund. It never came. After many, many phone calls asking about my refund each time I was assured I would receive it. The last call with customer service (a misnomer for this company if ever there was one) told me that I was not entitled to a refund because the faulty fridge freezer was collected as a recycled item and not a refund - what on earth is the difference?? All I know is that they took it away and they have not honoured their refund. Quite simply, there is no other word for it but theft!!