I took my laptop to Curry’s PC World, with whom we have a repair contact with their contractor, Team Knowhow, to fix my loose USB ports, failed card reader and to increase my RAM from 8Gb to 16. Simple. You’d have thought. They rang me three times to discuss the repair. So efficient I thought! Then my hubby paid for the new RAM. We picked up the laptop. They found some corruption issues and so gave me a new OS. But then WIPED ALL MY DATA! After all the chatty phone calls, did they ring me to ask if it was OK? NO! They just did it and gave it back with no files, no software. Nothing but the basic build. Fortunately I’d backed up my files but not my software of which some of the specialist ones won’t work from backups anyway. Now I have to reinstall everything. But I need W10 to run some specialist astronomy equipment. Can’t get it to load. It just keeps failing. What the hell did those tits do???! I had upgraded to W10 before. Didn’t they see that and upgraded it again from W8.1? Of course not. That would have been too clever. Looking at their customer info, they say they’re not responsible for data! They’re supposedly IT experts and can’t even manage data and ring customers to warn them of data loss! This caveat is not even spelled out by the staff at Curry’s to warn customers. I’m now going to stop the payments to the repair cover and take the laptop to an IT expert friend. Do NOT use Curry’s PC World.