Currys contracted with me (under a Care & Repair Agreement) to either repair or exchange my new cooker within seven calender days of the visit of the engineer in the event that it was condemned. From the time of the claim I faced a orchestrated wall of obstruction which involved being unable to contact Currys by telephone but being forced by technical communication which in itself was 'testing' towards the manufacturer. This was a clear breach of legal protocol as consumer protection legislation makes it quite clear that the retailer is responsible. Five visits to the Blackpool Store to lodge my claim fared no better despite the fact that I warned the store manager that Currys were in breach of contract. Each time he pleaded that he was unable to exchange the product because ''he needed an uplift number from the manufacturer and was having difficulty getting one'' I asked him to show me where in the contract this exemption/qualification appeared. He was unable to do so. I do not intend to bore the reader with too much technical detail but suffic- ient to say that over three weeks later I was still without a cooker!!! - Finally after much hassle and stress I negotiated a settlement directly with the manufacturer which of course is exactly what I paid good money to avoid by purchasing Currys in house policy!! - Research has shown that this problem is endemic within the Curry organisation and in fact is so serious that it has been highlighted by the Watchdog Programme on the BBC.!!! - I am personally so angry that Currys continue at this moment in time to sell a product (S&R Policy) to customers that include the old and the vulnerable which they know is subject to an undisclosed qualification which seriously undermines their ability to honour the 7day promise of exchange. I will now commence to do everything in my power to bring the matter to the attention of the authorities and the media. BE WARNED- BELIEVE NOTHING-CHECK EVERYTHING when dealing with Currys