Absolutely shocking service!!! My elderly mum’s oven broke down on Boxing Day, phoned beginning of January to get it fixed. The oven is covered with extended warranty but was told it would be 2 weeks before someone could come along!!! So no oven for cooking! The technician didn’t have the appropriate part to fix it and would take another 2-3 weeks to come along and fix it!! Next technician said oh no that’s the wrong part as it’s another part that is broke!!! He took a photo and you guessed it back in 3 weeks! Different technician again and nope still not working so he was going to advise for a new oven as it’s still in warranty! My mum had to phone to see what was happening and the lady on the other end of the phone said you’ve got to pay as your warranty expired 21st March, yes but this was reported in January and it’s not my fault you have failed to fix this before my warranty has ran out plus why pay for a service you done get!! Lady still refused to have this fixed. Your company is a shambles YOU LEFT A PENSIONER WITHOUT AN OVEN!!!!!