I wish I checked these reviews before deciding to start a cover plan with them. I have been waiting more than a month for my washing machine to be repaired. First the engineer enters the wrong report for my address which delays the visit for further 2 weeks because of parts that needs to be ordered. Then decides to not turn up to the visit and was given another week time visit but they decided to text me that 30mins before the time slot finishes when the engineer wasn’t even logged into work the whole day!!! Wasting my annual leave. I’ve spent so much money dry cleaning and all. We’ve got a family of 10. Tried to file in a complaint but kept getting ‘transferred to the right department’ but everyone denying it’s them that can help. Absaloute shambles I don’t know how they’re allowed to operate and I will getting ombudsman, trading standards everyone I can to investigate them