absolutely rubbish service, deserve less than 1 star my laptop has a care plan with them for which i pay a monthly fee and it has been in for repair few times and still performing miserably. they advised to change my battery for 47 pounds as not covered by the care plan. they are not able to understand that even with the charger, the laptop can't work well! it is fraud! they are money seekers they don't help they don't understand they are useless they refuse to contribute into a new device as they have failed to repair the product very bad experience, don't waste your money and time with such people