Shockingly bad service CUR2074708888 My tv arrived damaged 17/04/20 I called them immediately and was offered a replacement However I was later told that the damaged tv would need to be collected and received by them first. I told them that I was currently shielding on the advice of the government and having to return and then accept new deliveries was not ideal I also informed them I was a single mother to a 2 year old and that I really need this tv quick! I was told not to worry Damaged Tv was collected promptly but no communication for 2 weeks about the replacement I have spent HOURS on the phone trying to get through and have sent countless emails to at least now refund me so that I can buy elsewhere- no response at all! I even raised a case for a refund via PayPal but no response from that yet either I feel so angry at let down by curry’s/DSG retail. They should not be operating and taking people’s money if they are not able to deal with they can’t deal with issues effectively. I am sure 1/2 the customer service team are on furlough right now getting paid by the government whilst DSG RETAIL are raking it in! If they even bother to eventually try and deliver me a replacement now I will not accept it. I will not use them again for anything and would certainly not recommend to others. Be warned PLEASE GIVE ME MY MONEY BACK!