It will be very sad story about my experience of dealing with Team Knowhow. Two years ago I was convinced to buy their Care plan for TV, which I bought in Curry's PC world. It was all sounded good and purchase seemd reasonable. 14 days guarantee for repairs with provision of temporary TV with similar diagonal for this period of time sounded just what I needed. Now the sad part is starting. Month and a half ago the protected TV failed. I waisted A week trying to arrange a collection via email , which is mentioned on their website. Then I tried to do this via phone. It worked much faster. A nice person ,who was working from home( his words) reassured me that temporary TV will be provided on the day of collection. When the Collection day came I found out from collection driver that he has no replacement TV for me. I cancelled the collection. The same day I personally delivered the TV to nearest Curry's store in Aberdeen ( beside bridge of Dee) From store it could be collected in a WEEK time and no replacement TV was provided!!! 2 weeks later repairs team manage to assess condition of the faulty TV. And decided to send me a voucher , which they sent to WRONG email..... When I phoned them asking about situation with my TV, another nice person replied that voucher was sent to me and ,according to their system, I already used it. I drove to the same shop and with Managers help contacted Team Knowhow. They admitted that the voucher was sent to someone else. After about an hour of negotiation, I was told that one more voucher will be sent to me in a WEEK time. Starting from the very beginning of this story past a month and a week. When I finally received the voucher, the TV which I could by , using the voucher became unavailable. So I spent 90 pounds on a top of voucher to buy a TV which my kids were waiting for so long. It will be delivered in a WEEK... Time. Well it is up to you to decide if you want to deal with this company...