Tv was collected for repair on 6th August which is the only TV we have and after numerous text saying working flat out to fix then waiting for part and I have spent numerous times calling and waiting to see what is happening on hold for 50 minutes I have even sent email to CEO I get email on Thursday to contact them so at 18.20 I call them and James tells me to go into store as it is past 28 days and they will replace it so my husband finishes early on Friday and we go to store and speak with assistant manager I tell him what I was told and he says I don't know why they told you that he calls manager I then give them job ref for my TV I also tell them I have made a complaint and the resolver (Martin Lewis) is also the case they print of telephone and email details and tell me they can not give me a TV until my TV is in the store and they will contact me when in so I said we have had a waste of journey and what compensation are they going to give for my inconvenience assistant manger said oh will have to speak with HR I said well I hope you do so let's see when I get a call 51 days without TV.