While Tech21 products are superior in quality, the customer service provided when ordering from the company directly is, well, crappy. I was charged for merchandise that did not ship. When I emailed the Tech21 helpdesk, I received an email from someone who is either incompetent, or unequipped to handle a customer service issue and refund. I still have not received a refund, for the merchandise that Tech21 informed me, did not ship. I will likely have to go through the hassle of disputing this charge with my bank. I do not recommend ordering from this company directly.