A good experience I've seen those bad reviews about this website. And yes, I had my suspicions when I placed the order, thought about contacting them for the cancellation. But everything went through so great and the product is perfect! My BOSE headphones are probably the best product I purchased online, not mention the parcel came in a week, 5 working days, faster than 6-8 business days they said on the website. Although the address they put on the website is in Hong Kong (made me wondered if they are selling fake copies) but the parcel I received clearly had a UK address on it, so I'm not worrying about the after-sale service, maybe they are related to another country r what, but at least they are being honest. I'm planning to buy more items for the upcoming holiday season, and I'm expecting they are as good as this purchase!!