I really wish I'd read the Reviews BEFORE buying from this company 👎 I bought a new OnePlus 10 from them, when it finally arrived (after about 10 days) it didn't work properly and had a defective Fingerprint Reader. I contacted TiTB (only possible via email) and then I spent 2+ weeks exchanging emails with them to try to get them to give me my money back! ☹️ All they offered was constant suggestions on how to "reset the phone", providing out of date information and completely ignoring my UK Consumer rights. In the end a contacted PayPal and got PayPal to claim the money back for me 👍😁 If you're looking to use this company, don't be blinded by the cheap prices. What you get is poor quality imported products (my phone came with a foreign charger) and HORRIFIC Customer Service👎. You can't phone them, everything's done very email and takes 48 hours for any responses, oh and they just ignore UK Consumer law. Avoid, avoid, avoid - you've been warned 😉