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I had a very bad experience with this online seller. They sell devices without European registration. In the case that you would need to be benefitted by the warranty, they will do nothing to support you and will try to charge you, exactly as happened with me. After awaiting more than a month to implement warranty, after having an official report from Samsung UK stating the defect of the device and no physical impact by myself, they did offer me a solution to repair the device in an excessive cost, better to buy a new device... thus no warranty. I really struggled with the dishonest and slow customer care. In the end I had to do dispute via my bank to get compensated. If you buy something expensive, do not risk with them. Also the delivery for the initial purchase was very slow (two weeks). No phone numbers for communication. Email correspondence extremely slow and taking no action. I really do not understand how they granted permission to operate in UK with all these faulty procedures and without a contact number for communication
1 year ago
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