*** I don't ever write reviews *** I bought an Iphone plus at £634 when it came I was excite to open a new phone and when I started unboxing it I couldn't find the sim insertion tool which was missing and I also found an AT&T sim inside clearly showing it was used phone and the charger was not UK. I was so disappointed thinking I will get a new phone, they asked me to send it back (at this point I was just feeling gutted) I spent a lot of time emailing customer service I had to pay the return postage £9.55 which they have not still refunded. Very bad experience.