Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Sarah Kyle GB For businesses Your review counts! You reviewed Tecobuy Add photo Sarah Kyle 1 review 1 star: Bad Updated just now No phone but also no refund I ordered and paid for a phone 3 months ago. After months of me emailing weekly I have now been offered a £10 refund as compensation (not even 5% of the cost) as apparently it was lost by the courier. Prior to being lost it also took almost a month to dispatch despite payment being taken immediately. They will not give me a refund as it was being sent by standard shipping therefore not insured. If they were a UK company then I would be able to get a full refund (as I should) as contract with seller not courier and covered by Consumer Rites act. Sadly this does not apply. Seperately the customer service has been appalling. I would not reccomend this company to anyone, even though you may get a bargain it is simply not worth the risk.