The experience with this company has been really stressful, I bought a Samsung mobile phone, it took sometime to arrive no contact from tecobuy after enquires. Eventually the phone arrived and it was found to be faulty on the 1st day, verified by Samsung service centre, and when I contacted tecobuy they made it very difficult to get either a replacement or a refund, they implied that there would be huge costs on my part to be paid to get the outcome that I wanted. I even bought another phone from them thinking I would eventually get the refund requested. After about 30 emails and returning the phone at my expense with insurance, they now say the returned phone is not new, this is a deliberate ploy to avoid giving the refund. They at this time still have the phone and say I must pay £30 for its return. I do not want the phone as it is faulty, I have tried to seek help from PayPal, but they say it is an issue of guarantee which can only be resolved between myself and tecobuy. I do not know what to do now, other than warn potential buyers to avoid Tecobuy, they are not a company that respects their customers and have absolutely no integrity and seemingly dishonest.