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Anonymous
BEWARE BEWARE BEWARE! Do not trust this company. Do not purchase any products from this company, there is a very strong probably that you will never see what you ordered from them. Tecobuy is based in Hong Kong and they use an extremely unreliable courier service - SF Express - also based in Hong Kong. I purchased a camera lens from Tecobuy over six weeks ago. Around a week later the SF Express website item tracking system stated it had landed at their depot near London Heathrow. After checking the website regularly it appeared after another week to be stuck there. I then emailed Tecobuy 11 times to ask them to investigate into the matter over the course of 3 weeks... THEY DID ABSOLUTELY NOTHING TO HELP... I then started to email SF Express direct. After about 5 emails to them they wrote to say they had lost the item. That was 2 weeks ago. I wrote to Tecobuy again, in both English and Chinese using Google Translate again a number of times and they AGAIN HAVE DONE NOTHING. They must have just one person in the 'customer service' section answering hundreds or even thousands of disgruntled customer emails because they use an untrustworthy cheap courier. It is the worst customer service experience I have ever experienced. The review ratings speak for themselves. FELLOW CONSUMERS... PLEASE BEWARE OF THIS COMPANY!
5 years ago
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tecobuy has a 1.5 average rating from 201 reviews

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