I can only repeat what others have said. Do not deal with this company. I ordered my mobile phone on 9th April. I received a copy of the despatch note but nothing else In my nativity I reordered but went and chose a different phone slightly more expensive. When I realised the other was being processed I emailed asking if they would send me a refund and asked them not to send it out. This time I had bought the phone through Paypal and that it seemed made all the difference. The refund could not have come quicker. The first phone is still awol. I don't know where it is.