It has been 2 months and I am still awaiting an exchange for a faulty cross-body bag I paid $232 for. I had to pay for return postage ($15.15) from Adelaide to Tullamarine and they are claiming they haven't seen the returned bag. Surely such a big international company should have given a reply-paid address and assume responsibility for tracking since I was sent a faulty product? Dreadful service that they should think it's ok to send faulty products to customers and even worse that they are not looking after such customers with follow-up service afterwards. Currently I am still sitting here $246.16 out of pocket. Update: It has now been 4 months since Ted Baker sent me the faulty item. After a long and desperate period to prove I had sent the item back to Ted, I was grateful to Australia Post and an international courier company for going out of their way to help me locate my tracking number and parcel. Ted Baker had denied receiving it when in fact, they had it in their possession within the first week or two. They were riding on the fact that i had misplaced my tracking number. Had Aus Post not assisted me, I'm sure I would not have received a refund for the item which finally occurred after 3 months. I am however still awaiting a cheque to the value of $15.15 for the postage cost to send the item back. As i informed the person who phoned me, purportedly from Ted, I don't pass on my credit card details over the phone am am shocked they they believe this is professional service. I requested a cheque. (Interesting to note that no one is available to speak to you via phone on request however someone was available to phone me to take my credit card details!!!). My emails are ignored, as was my previous email request to speak to a manager over the phone (when Ted Baker was in receipt of my parcel but was still in denial of having received it). I have altered the title of my review from "disappointing" to "Appalling customer service. I will not be purchasing from Ted Baker again.