Very unreliable customer service. I carried out an online order 23 December. On the 27 I contacted online chat and I asked for the annulment because Friday, I left the city (London) for my permanent address in Greece. The employee told me to wait 24 to 48 hours because is possible to see an process an to receive my order soon. I saw no evolution on the order and after many hours waiting on a call I was able to communicate by phone. The employee asserted me that she canceled my order and that payment is Pending and will be canceled so that I get my money back in 8 days. On the same day I went to a store and I made my purchase. The next they charged me for the online order and I saw the status completed. Since then I can not reach them again, they have turned off the call center and online chat. Very bad experience.