I ordered 2 dressing gowns (same style different sizes) - when they arrived they had sent me the incorrect items! Items did not match the picture from the website…picture showed long dressing gown, the short version arrived. Item was returned on 17th January. I emailed to advise and I received an email to say they would inspect the flaw and only if they deemed the item to be faulty would they send a refund! It was clear they hadn’t read my email - I replied to say the items weren’t flawed they’d sent me the wrong items. After many emails to customer service (they take many days to get back to you!) I received an automated email saying credit was being processed - when I checked my PayPal account they hadn’t credited my P&P cost. I went back on to customer services and asked why I should be out of pocket for them sending me the wrong items. I have since received credit for P&P charge but the cost of the incorrect dressing gowns is still showing as pending in PayPal and not actually hit my account yet (20 days after they received item back!). I am £98 out of pocket! Ted Baker you should be ashamed of yourself; I receive far superior customer service from perceived lower end brands! I’m afraid your mantra should be changed to ‘a very ordinary designer!’