First pair of boat shoes I bought arrived damaged so bought a second pair and to my amazement, the shoes were not the same, as one was a much paler colour than the other. As the paler one had the sales sticker on the sole, I can only assume that this one had been on show while the other one stayed in the box. When I saw my size was then sold out online, clearly it was the last pair they had and had been returned from a store. Appalling quality control or taking the customer for a mug. Forget the hype and stay well clear of this level of appalling service as I will. Also, their customer service is very slow at responding to issues and have to be chased. Still had no reply!