Terrible experience. Purchased a pair of shoes. They arrived damaged. I was told to send them back and show the postage receipt and they will release a new pair. I had no confirmation once I sent the photo of receipt. So I then tried to call and they kept on hanging up on me. Then finally got through and was told everything has been arranged. Then got an email to say there out of stock which isn’t the case as I can clearly buy them off there website which say’s instock for next day delivery. I go on holiday tomorrow and I’ve spent most of my day chasing ted baker customer service. And no shoes. Really bad experience. I have never left a negative review like this before I’m so angry.