Bought an item of clothing online that was too big in the end so took it to the store to return but couldn't because they said it was an outlet item (must've changed in price from the time I bought it). Then tried to generate a printing label to mail it back but kept getting an error when generating return label, tried calling them and was hold for 20 minutes only at the end of that time waiting to hear an automated message to say that they don't have capacity to handle any calls. Appalling service given how much they charge for their items, way better service at other clothing stores that don't charge anywhere near as much! Very disappointing!