Cross-posted because it was such a terrible experience and I want to make sure no one has this issue ever again. I WISH I COULD GIVE NEGATIVE STARS They do not respond to the phone, I waited half an hour on hold with no wait time estimates. I also emailed several times trying to get a cancellation and refund and it took ages. Then they ignored my request for cancellation even though the only reason I couldn’t cancel was because they didn’t pick up the phone. To make cancellation easier please create an online option rather than have to call. UPDATE ON FEB. 7, 2023 I received my package and immediately had to return it during the first week of December as the shoes were much larger than the sizing chart suggested. I sent the package off with UPS December 9th, and received a "We received your return" email from Ted Baker Customer Service during the 2nd week of January. While I wasn't pleased that it took that long, I understood because it was the holiday period. What I didn't understand was why it took the end of January (27 days to be specific) and 3 more emails to Ted Baker Customer Service AFTER RECEIVING THAT "WE RECEIVED YOUR RETURN" email, for my refund to be processed. I received a "we're so sorry it took so long" response after 3 emails from myself to Ted Baker Customer Service in two weeks. It took another week for the refund to come through, only for it TO BE THE WRONG AMOUNT. I'm still waiting on the right refund now, 2 months after I first returned the product. They have been ignoring my emails and I cannot get a response from them ever. I will never ever buy from them again. I thought an online shopping experience from such a big brand should have been fine. I could never have expected worse service than Wish.com I work retail and there is no excuse for this. There wasn't a single positive in this experience and I can only say it's continued to get worse as time drags on.