MOST TERRIBLE CUSTOMER SERVICE EVER!!! Had to have multiple phone calls to them and still not resolving the issue. Lack of efficiency and rude attitudes, totally ruined the shopping experiences!! If you want Ted baker, buy from third party instead of their website. Terrible postal packaging and the product are not in the good conditions. Most annoyingly was the attitudes of the customer service: pretending to go silence, pushing the responsibility to others , being extremely rude, and not helpful, not even tried to check the order status before responding rudely over the phone. I’m very disappointed with their services. It have taken a whole month now to process a refund on a faulty items. I assumed it was because there isn’t a feedback rating system to monitor the staff hence they have been acting so poorly.