I was Ted Baker customer for many years and have dozens of dresses that I purchases in the previous years, never had an issues. But what a nightmare it is now. Unfortunately, I will not be a customer of Ted Baker any longer. I am trying to return a purchase and can not get a response from Ted Baker for days. I called customer service many times in their business hours: no one answers. I sent multiple emails - no response. Before that, I had to search through their website to figure our how to generate my return label. When I finally found it, return form doesn't work, it doesn't recognize the order number, so no return label can be printed. Wow! This is ridiculous.