Bought a watch for wife’s birthday it did not work. Returned it and had to beg for postage back and they sent out another watch that did not work. This time I have returned it asking for a refund. I wouldn’t advise anyone to purchase from ted baker. Customer services don’t read emails replies are from ted? That’s a personal touch!! Not even a real person. If you try to phone them make sure you have about half hour spare because you just on hold. But reading below I can see why as there are plenty of problems with this over rated unprofessional money grabbing company