Bought a pair of Brogues, not cheap mind, but expected great quality. What I got in the second time worn was stitching pulling away from the sole of the shoe. Wrote to customer service and only got pre written, no resolution or replacement email. "When we design and create our products, we do so in mind of our customers and the quality they expect. It is for this reason that we have managed to maintain a strong relationship with our customers and keep their faith in our product. This being the case, it is disappointing to see that the top quality product you expect has not been produced. I'll ensure that your comments are passed down the relevant channels so this can be looked into to prevent any future instances." Prevent further instances? - what about the current one - resolve that!!