I wish I had read these reviews before I decided to purchase a dress online. I have never bought anything online from them before and will never do it again. The dress didn't fit so I tried to take it back to the store for an immediate refund. I was told to send it back at my expense. I have done this 10 days ago, I have emailed customer services to see why I haven't received my refund as I too was kept on hold for 30 minutes on the phone so gave up to be told it has to go through a process in the warehouse which can take up to 7 days then I should get my refund 2 weeks later. They have £107 of my money as they have the dress back to re-sell it should be done immediately. They cannot call themselves a premium brand they offer a rubbish service for average quality clothes. DO NOT BUY ANYTHING ONLINE FROM TED BAKER!