Purchased what I thought was a great hand bag for my wife while in the UK, from the Ted Baker store airside at Heathrow Airport. Wife loved the bag but 18 months down the track the leather is tearing on all 4 lower corners (not from the bottom but lower sides at the corners). Stitching is fine but it’s obviously poor quality leather that is ripping at the folds! Emailed online help line and told not Teds issue and that I need to take it back to the store!! Also told by sales girl at time of purchase that any faults can be followed up in Australia, but online Teds denies this would have been said at all? Yeah right Ted, I’m lying about that!! All well and good but I live in Australia and even if I could afford a plane ticket to take it back, the store is behind Customs and security at Heathrow departures! People, be very very careful with making a Ted your preferred bag! They do look great (so the wife says), but clearly, especially from all the negative reviews below, Ted has zero follow up on potential faults nor does it seem they give a stuff to be honest. More fool me, we purchased another two bags and two wallets when in London this July as we had such a good run with the first bag!! Initially!!! POOR TED, VERY VERY POOR!!!