I’ve ordered three items from TB so far and won’t order anything anymore. First was jumpsuit: it arrived and the fabric was so damaged it couldn’t be fixed even by a professional. I sent TB an email and they said I should send the item back (and pay for the mailing costs) and then they would examine whether the item is faulty (i had already sent them pictures). With the delivery times my jumpsuit wouldn’t have been made it on time for the occasion so i decided to keep the faulty jumpsuit and wore a dress instead. My next order was fine, which is why i dared to order again last month. A HUGE mistake. I bought a coat (worth of 430€) which ended up being faulty.. the ”italian fabric” tag was so loosely on the sleeve, it could fall off anytime. I emailed about this and again the same response. I was worried they wouldn’t send me another coat and would charge me for the mailing costs if they decided the coat wasn’t ”faulty” enough. So again i decided to keep the coat and i just removed the ”italian fabric” tag completely since it would’ve been way too difficult to fix. I was disappointed that i had just paid over 400 euros for a coat and this was the quality i got. Today i noticed that the seams in the belt are faulty as well and you can see a plastic-y thing inside the belt that’s holding the belt in it’s shape. Also i noticed some sort of weird clear glue on the fabric. And i haven’t used the coat yet - not once. I don’t know if i should laugh or cry but this i know; as much as i love how the ted baker products look like i will never be buying anything from them anymore.