I am absolutely shocked at the lack of customer care from Ted Baker. I bought a dress at cost of £169. Upon wearing it for the very first time by the time I got out of the car it literally looked like an old dish rag due to the poor choice of material. I sent it back to ted baker for ‘inspection’ twice in fact, explaining the circumstances and they returned it saying it had been worn and was not a manufacturing fault. As I explained - yes I didn’t know about the problem until I actually wore it but they literally told me to go away. So now I have a dress that I cannot wear and am £170 down. I e planned it was not fit for purpose but they literally didn’t care. Note the dress is the marinee asaymetric d ring dress do not buy it or expect any level of customer service from ted baker. Disgusted with their attitude to this. I attach a photo I think everyone will agree this does not look like a £169 dress that has been worn once ! I have spent a lot of money with ted baker in the past which makes it sting worse. I am contacting trading standards.