Absolutely disgraceful customer service. My wife returned her dress via their collect+ service hoping to exchange it for another size. Even though Ted Baker admits it has received the dress at their warehouse over a week ago they will not issue an exchange or refund until it is "scanned" by their staff who they have no means of contacting. If it is never "scanned" then she will never receive her exchange or refund.
5 years ago
Ted Baker has a
1.7
average rating
from
277
reviews
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