Sent back a return almost 6 weeks ago and still have not received any communication confirming receipt nor refund to my credit card. I used the prepaid shipping label that was included with the original order to send back the item. A Ted Baker customer service rep (who was very professional and responsive) informed me that Ted Baker leverages Pitney Bowes as their shipping label provider. The prepaid return labels are assigned randomly and are not tied to the Ted Baker order number so they have no way to track the shipment. This would've been nice to know ahead of time as I would have certainly taken a photo of the label had I known this was the case. I have never experienced that with any other retailers who provide a prepaid return shipping option with their orders. Instead I have no idea if/when this shipment was delivered to their returns DC or if it was lost by the USPS. At this point I'm considering it a total loss. I give them a 1 for returns process and a 3 for customer service since the rep was at least trying to be helpful. 2 for overall experience.