Horrible experience on returned item. Poor customer service, cannot get a hold of anyone through a phone call. It's been almost 1 month since I returned an item due to incorrect item description they promoted online. I was told by a customer agent named Asha that item was never received by them, good thing I took a picture of the tracking number that they provided along with the purchased merchandise. According to tracker, item was picked up by their agent 3 days after item was shipped back to them. I requested that my case to be escalated, still the same customer agent is handling my case, no resolution still a waiting game. I will never ever buy anything from Ted Baker again! Too bad that they have nice stuff but I never expected this horrible customer service that they are giving to their customers. I am loosing my patient babysitting my return item everyday. It is not not worth it. Up to now, no refund has been made to my account. I've never expected this kind of service they are giving to their customers, it's the worst customer service I've ever experienced considering that this is a branded merchandise.