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I recently ordered a t-shirt on Dec. 15th. My order confirmation stated processing time was included in the shipping estimate (8-12 business days). Although TeePublic's website shows the item was shipped on Dec. 22nd, it really was not; only a label was created. Per USPS website, the t shirt was not picked up from UPS until Dec. 26th. At this time, USPS is still waiting to receive the package. At present, it is now approaching the 20 day mark in a few days. Customer service will probably respond "Due to the holidays"...but this shirt was purchased 10 days before Christmas. Or, "Once an order leaves the third-party fulfiller, it's at the mercy of the shipping carrier"... there is no justification as to why it took 10 (not counting Christmas) days for the item to leave the seller. This wasn't some t shirt that required an imported dye from a foreign country. I also contacted TeePublic via email and their rep Dragos offered no help beyond giving me tracking info I could have looked up myself, and telling me my package would arrive "soon". So, if you are looking to order from TeePublic, understand that your shipping speed is not entirely "at the mercy of the shipping carrier". Their independent sellers have a lot to do with the shipping process too. It begins with them and it's hit or miss on how quickly you will receive your items. This is especially since they may use UPS Mail Innovations which is the slooooowest shipping method because it goes through UPS and then USPS. Long story short, I will not be ordering from this business again.
11 months ago
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TeePublic has a 1.4 average rating from 29 reviews

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Alice, Customer Support

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