Excellent, responsive and caring customer service. Finally after days of research I found an excellent quality leather case for my iPhone 12 Pro Max that; 1. Protects my phone around the edges and face with a leather fold over cover that sits nicely on face easily. 2. In case you are wondering about a clip and magnet to hold the cover down on face, they tend to become loose and break over time and end up just folding over phone anyway. This design is far better, elegant and neat without the extra hassle that does not get used when in a rush. 3. Finally, I do not have to take my phone out of the base cover to charge my phone on my mag safe charger. The phone charges with the case on!! Hooray!! 4. Contemporary looking and slots inside the fold over cover has a soft materiel to protect glass. This is exactly what I have been looking for as it ticked all my requirements. I also purchased it from this website as the prices were reasonable with free shipping and direct customer service is important. Thank you over again.