I ordered flowers to surprise my aunt for her birthday. The address and the name was right in the order, however. DHL did not see the exact name on the bell and did not try any possible solution and did not deliver the flower. I also had an alternative delivery spot. euroflorist told me that there is nothing they can do - if it is not delivered it is not delivered- where is my flower, where is my money?? After I pushed, they told me DHL will then leave it to the alternative spot. Then everything stopped. It has been a week, nobody answers my emails, DHL page does not update the status. You as a website offer us a solution to make our loved ones happy. Instead you gave us stress and negativity!!! You should me more concerned about your customers' happiness and satisfaction. You cant just say it is what it is. I want a reimbursement, for your low level of customer service and the stress you gave me since a week! The birthday is gone and my aunt is without flowers!!!