The worst service ever. Please don't use this company if you want to make a good impression to someone or if you want to have your flowers delivered fresh and on time. I placed the order on Friday the 16th for delivery on the 20th on my mother in law's birthday. The flowers are still undelivered and today is 21st. I called the delivery company asking why it has been delayed for 24 hours they said the flowers were sent late from Euroflorist and advised me to go pick them up from their Depo. Well I'm in England and they are in France?!?!?! Today I called Euroflorist and they said that the flowers were sent to delivery Company on time and they will be delivered today, no apologies no other explanation, no nothing. Well her birthday was yesterday not today so I had to apologize to her about not sending nothing for her birthday. Of course the flowers are not fresh anymore and who knows what she'll get today?!?!!? Probably more apologies from me. Awful service, terrible experience...not doing it again with them. Update: It hasn't been delivered on the 21st either and we had no message, email or anything to let us know it won't be delivered today. Such a bad experience, the worst service ever... PS: I tried to talk to a manager but I 've been denied that. They refunded me with no compensation, appologies or anything for the hustle and disappointment caused by them. Date of experience: 21 December 2022