Terrible service, I placed two orders for delivery to my French aunts for their Christmas tables - they have got nothing! The first delivery was not made, the delivery service stated that the receiver had been contacted by phone and had agreed to travel to a pick-up point. Absolute rubbish, no attempt was made to delivery the flowers and as my aunt is unable to leave her house there is no way she would agree to travel to collect her flowers. She has also verified no missed calls. - Failure 1 Next, another order, another failure. When I chased up why the delivery had not been made on 23rd. I was told that the order had been correctly placed but that the florist had not "seen" the order. Instead of immediately getting the flowers on their way I was asked if I wanted a refund!! When I replied that I still wanted the flowers delivered I got a reply telling me that I was getting a refund! I am furious, both flowers and delivery are not cheap, plenty of notice was given, and the reaction from customer service was hopeless - instead of rushing some flowers to my relatives as soon as they possibly could they just refunded my money and walked away. Two Christmas tables bare thanks to Euroflorist and no chance of my being able to rectify the situation. Words fail me......