This is my first time booking with teletext and never again. Customer service must be amongst the worst I have ever dealt with. Like many customers, my holiday was cancelled due to covid. All my payment were made to teletext yet they told me I have to claim my flights back from Ryan air myself. Thankfully Ryan air paid out but the money went to teletex who told me they have not received any payment from Ryan air. I told them that I have the email to prove otherwise and I was basically called a liar. I was then told that part payment would be received in October. When I called to check when in October I was then told that I would not be receiving any payment in October. When I queried the Ryan air payment again I was totally blanked. I asked when the payment could be expected now and I was not given a definitive answer. The person on the phone got really annoyed that I asked the question. We seem to be at the mercy of incompetence, surely it cannot be that difficult to refund, especially when there is no difficulty taking payments, which I may add have always been on time. Who knows when we will get paid out. Some of my friends and family who booked with other companies after my holiday date in June have already been paid out, so why can't teletext. Never again, you have lost another customer and most likely many more.