Don’t use Teletext Holidays ... I booked a Holiday with them in Feb 2020 for a trip in April 2020. COVID hit and it got cancelled, I was due full payment after 17 days but received nothing. I was more than patient as I understood the travel industry was entering the unknown as were we all. After numerous emails and calls I did get my accommodation money back but not my flight carrier money, flying via TUI. Teletex advised me that they were waiting but TUI told me they had reimbursed Teletext. Again I tried to call with waiting for up to an hour with no answer, numbers not recognised and emails unanswered. Today I kept listening to the on hold music for an hour when finally somebody answered. Again the Teletext call taker maintained TUI hasn’t paid them ... I challenged the call taker on Teletexts terrible customer service as they are supposed to be looking after my interest and if that was the case they should at least have kept me in the loop. With this the call taker stated that she would call TUI on the other line and would I hold, I did for approx 2 minutes and then I was cut off ... as the conversation started the call taker confirmed all my contact details so I would assume I would get a call straight back apologising for being cut off ... still waiting. Even the complaint telephone is not recognised ... disgraceful