I booked a flight and hotel for 16 people to Kos for my wedding. We were due to get married in June but got postponed to September because of covid. Six weeks prior to us traveling I found out that the hotel was not open. I tried to contact teletext ie emails, phone calls but to no avail. No response from them. In desperation I had no option but to find a hotel that could accommodate our party and pay yet again. On the way to the airport I got a phone call from teletext to say the hotel was not open and they had found us another hotel. I told the lady on the phone due to being unable to contact them I had no choice than to find an hotel for ourselves. She was very understanding as I explained that we were on the train going to the airport. And had not heard from teletext re Hotel closure. Now we are trying to get our money back for hotel. They said we are not entitled to a refund because they found an alternate hotel.. They owe us an apology for all the stress and uncertainty, for what should have been a memorable occasion. Plus a refund for the hotel.